Other ways to get in touch
Clients and their loved ones should direct communication to their dedicated Care Manager, but do contact us if you wish to speak in confidence with another member of the team.
Email us to reach a member of our team who will either communicate with you directly, or transfer you to another member of staff who would be able to provide specialist support.
Download our Compliments and Complaints Form and return it to us either by email or post. We'll then make sure it is handled by the right member of the team.
Quality Assurance Programme
As part of our continuing Quality Assurance programme, we welcome all comments, whether positive or negative, so please take the time to let us know your opinions. Your feedback is always useful and helps us at Corinium Care to maintain our high standards.
As part of our service, clients are contacted regularly by our Client Services Manager to ensure the service being provided meets your needs and you are happy with the carer who has been placed with you. General comments about the service may be discussed during the annual review visit when you will have the opportunity to make any suggestions that you think might help with the provision of your care.
In the interim, if you have any comments, compliments or concerns, however minor, we would ask you to contact us immediately on 01453 839290 so that we can discuss them with you.
We operate a robust complaints procedure so if, having spoken to us, you wish to make a formal complaint, please download the Corinium Care complaints form.
